Delivery times
Items purchased in the online store of the Royal Academy of Fine Arts of San Fernando are sent by express courier. The delivery time, from the acquisition of the item, is as follows: Peninsula and Balearic Islands: between 2 and 7 working days, international shipments between 7 and 20 working days. Orders placed outside the business hours of the Royal Academy of Fine Arts of San Fernando (8.30 a.m. to 5 p.m.) will be prepared the next business day. No shipments are prepared on Saturdays, Sundays or holidays.
Shipping costs
Shipping costs are included in the sale price in the casts.
In-store pickup
By choosing in-store pickup when placing your order, you can pick up your order at the Real Academia de Bellas Artes de San Fernando physical store, Calle Alcalá, 13 in Madrid without having to pay shipping costs in these cases.
Orders with in-store pick-up mode will be prepared in 24 hours on weekdays, so you can pick it up after 48 hours. If you make the purchase on Friday from 2:00 p.m. you can pick up your order the following Tuesday..
Please note our store hours: from Tuesday to Saturday from 10:00 a.m. to 6:00 p.m and Sundays from 10:00 a.m. to 3:00 p.m. If after 3 months you have not picked up your order, it will be stored in our warehouses so you should contact the following email for collection: tienda.academia@rabasf.com
In order to collect your order, you must bring the purchase invoice that is sent to you by email and the identification document.
In case of authorizing another person, you must attach the order pickup authorization document and a photocopy of your identification document.
Cancellation of orders
If you decide to cancel the order after completing the purchase, you can do so without any charge and without providing any reason, as long as the order has not been shipped yet. To do this, you must write an email to tienda.academia@rabasf.com within 24 hours of placing the order. Once 24 hours have passed and if the order had left our warehouse, the cancellation can no longer be made. To return the order, you will have to do so once received and following the return conditions set out below.
Returns
The articles offered in our service offer the highest quality and guarantee. If when you receive your order you are not satisfied, you can request a return by e-mail to tienda.academia@rabasf.com within a period of no more than seven business days following the date of receipt of the item, stating the reason for the return.
To make a return, the item must be in perfect condition, in its original packaging and accompanied by a copy of the invoice. Once the article has been received at the Royal Academy of Fine Arts of San Fernando, and after checking its status, the amount will be reimbursed according to the payment method selected in the order. Shipping costs in this case will be borne by the buyer.
Likewise, the return of defective products and erroneous shipments will be accepted, being the Royal Academy of Fine Arts of San Fernando who will be responsible for the shipping costs.
